Delivery Information

Due to the current situation we will do our best to deliver within the timescales, however we cannot guarantee this. Factors that are out of our control and hold up the goods being delivered we cannot be liable for.

All our chocolates leave our 5* rated kitchen in perfect condition and should be stored in a cool dry place

Orders received before 3pm between Monday to Friday for goods that are in stock we aim to dispatch on the same day. Orders received after 3pm on Friday we aim to dispatch on the next working day.

Orders will be dispatched using Royal Mail Second Class on goods weighing up to 1 kilo. For goods weighing over 1 kilo we use the standard parcel service or a courier.

A confirmation email will be sent once your goods have been dispatched

If you require goods for a special occasion or by a specific date we ask that you contact us by emailing sales@chocolateheavenmadeindevon.co.uk

Collection

Orders can be collected from Torquay

Once your order is ready a confirmation email will be sent and a collection date arranged with you

Please bring this email with you when you come to collect your order

Returns

If you wish to discuss or report any problems please contact us via email sales@chocolateheavenmadeindevon.co.uk within 7 days

Note that any chocolate and personalised items are exempt from returns